Returns at lull
Need to return an item? Here’s a guide to our return window, how to request a return, and where to send it.
Our 30-day return window
We accept return requests for unused items within 30 days of delivery. Please contact us within that window to request your return.
Item condition
Items must be unused to qualify for a change-of-mind return. When requesting a return, let us know the condition of the item so we can review your request.
How to request a return
Contact lull with your order number, the item you would like to return, and the reason for your request. This helps us identify your order and assist you with the next steps.
Once your return request is approved, we will share the return address privately along with instructions for sending your item back. Please wait for those instructions before posting your return.
Return shipping
Customers are responsible for the cost of return shipping. The return address is provided after approval so you have the correct details before arranging postage.
Problems with your order
If your item arrives damaged, appears defective, or is not the item you ordered, please contact us with your order number and a description of the issue. Clear photos of the item and packaging can help us understand what happened and assist you.
Questions about a return?
If you are unsure about your item’s condition or how to request a return, please contact us before sending anything back. We’ll help you with the next steps.